mamak24b is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, and what rights you hold as a data subject — in plain, readable English.
This Privacy Policy (the "Policy") issued by mamak24b, the operator of the online sports betting and live casino platform accessible at mamak24b.cam (the "Platform"). It applies to all individuals who visit, register on, or otherwise interact with the Platform, including registered Players and casual visitors (collectively referred to as "Users").
mamak24b respects your right to privacy and is committed to responsible data handling. We collect only the personal information that is necessary for the lawful operation of our Platform, the delivery of our services, and the fulfilment of our legal obligations — including identity verification (KYC) requirements and fraud prevention mandates applicable to online gaming operators.
By accessing or using the mamak24b Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to request account closure.
For the purposes of this Privacy Policy, the following terms carry the meanings defined below:
mamak24b collects personal data across several categories, each serving a specific and documented purpose. We do not collect data beyond what is reasonably necessary for the operation of the Platform and compliance with applicable legal obligations.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad / passport number, nationality | Registration & KYC |
| Contact Data | Email address, mobile phone number, residential address | Registration |
| Financial Data | Bank account details (partial), e-wallet identifiers, cryptocurrency wallet addresses, deposit and withdrawal transaction records | Payment Processing |
| Account Activity Data | Login timestamps, bet history, game session records, bonus utilisation, chat logs with support | Ongoing Platform Use |
| Device & Technical Data | IP address, browser type, operating system, device fingerprint, geolocation (country/region level) | All Site Visits |
| KYC Document Data | Copies of government-issued ID, proof of address documents, selfie verification images | KYC Verification |
| Communication Data | Support ticket contents, live chat transcripts, email correspondence with mamak24b | Support Interactions |
mamak24b collects personal data through the following channels:
mamak24b processes your personal data only for the following documented purposes:
Each processing activity at mamak24b is grounded in one or more of the following lawful bases:
7.1 No Sale of Personal Data. mamak24b does not sell, rent, or trade your personal data to any third party for commercial purposes under any circumstances.
7.2 Service Providers. We share personal data with carefully selected third-party service providers who assist in the delivery of our Platform services. These providers operate under written data processing agreements that restrict their use of your data to the specific service being delivered. Categories of service providers include: payment gateway operators (FPX, DuitNow, bank partners), identity verification providers, cloud hosting and infrastructure providers, fraud detection system operators, and live casino game streaming infrastructure providers.
7.3 Regulatory and Law Enforcement Disclosure. mamak24b may be required to disclose personal data to relevant regulatory bodies, law enforcement authorities, or courts where required by applicable law, valid legal process, or court order. We will disclose only the minimum data necessary to satisfy the legal requirement and will notify affected Players where legally permitted to do so.
7.4 Corporate Transactions. In the event of a merger, acquisition, or sale of substantially all of mamak24b's assets, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations. Players will be notified of any such transfer.
7.5 Aggregated Data. We may share aggregated, anonymised, and non-personally identifiable statistical data with business partners, analytics providers, or publicly — for example, total platform bet volumes or game category popularity. This data cannot be used to identify any individual User.
mamak24b retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal obligation / AML compliance |
| KYC Documents | 5 years from account closure or last activity | Regulatory requirement |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| Betting & Game History | 5 years from account closure | Dispute resolution / legal obligation |
| Support Correspondence | 3 years from last interaction | Legitimate interests |
| Device & Technical Logs | 12 months from collection | Security and fraud prevention |
| Self-Exclusion Records | Indefinite (until formal lifting of exclusion) | Responsible gambling compliance |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
The mamak24b Platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. We use the following categories of cookies:
You may manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain Platform features. mamak24b does not use advertising or retargeting cookies to serve ads on third-party websites.
mamak24b implements technical and organisational security measures proportionate to the sensitivity of the personal data held and the risks presented by the Platform environment. These measures include:
As a data subject, you hold the following rights with respect to your personal data held by mamak24b. Requests to exercise any of the rights below should be submitted by email to [email protected] with appropriate identity verification.
mamak24b will respond to all data subject requests within 30 days of receipt. Where requests are complex or numerous, this period may be extended by a further 60 days with notification to the requester. Certain rights may be subject to limitations where legal retention obligations, fraud investigation requirements, or responsible gambling compliance necessities override them.
The mamak24b Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is embedded in the registration and KYC processes.
If mamak24b becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant Account, delete the data in question, and — where applicable — contact the legal guardian. If you are a parent or guardian and believe a minor has registered on our Platform, please contact us immediately at [email protected].
The mamak24b Platform may contain references to third-party services — for example, payment providers (Maybank, CIMB, Touch 'n Go eWallet, DuitNow) or responsible gambling support organisations. Where such links or integrations exist, please note that mamak24b has no control over the data practices of those third parties, and their privacy policies govern the use of any data you share with them directly.
We encourage Users to review the privacy policies of any third-party service they interact with through or alongside the mamak24b Platform. mamak24b is not responsible for the privacy practices or content of any third-party website or service.
mamak24b reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform operations. Where changes are material — for example, a change in the categories of data collected or the introduction of a new processing purpose — we will notify registered Players via email to their registered address or via a prominent notice on the Platform prior to the changes taking effect.
The "Effective Date" displayed at the top of this Policy indicates when the current version came into force. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. We recommend reviewing this page periodically.
For all privacy-related queries, data subject access requests, consent withdrawal requests, or data breach notifications, please contact the mamak24b team through the following channels:
Data Protection Principles
These are the six principles that underpin every data decision at mamak24b — from the moment you register to long after your account is closed.
We collect personal data only for specific, clearly stated purposes. Your email address is used to send account notifications — not to market third-party products. Your betting history is used for account management and fraud detection — not shared with advertisers.
mamak24b collects only what is genuinely necessary. We do not ask for information we have no use for. KYC documents are used solely for identity verification and are not retained beyond our documented retention schedule.
Privacy protections are built into Platform architecture from the ground up — encryption at rest and in transit, access controls, 2FA, and regular security audits. Security is not an afterthought at mamak24b; it is a design requirement.
Your personal data is never sold to third parties under any circumstances. Service providers who handle your data are bound by strict data processing agreements and may only use your data for the specific service they are contracted to deliver.
Every category of personal data has a defined retention period based on its purpose and applicable legal obligation. When data is no longer required, it is securely deleted or anonymised — we do not hold onto your data indefinitely.
Access, rectification, erasure, portability, restriction, and objection rights are not marketing language — they are enforceable commitments. All data subject requests are responded to within 30 days, with identity verification to protect against third-party requests on your behalf.
Ready to Play With Confidence?
mamak24b is built for Malaysian players who value security as much as they value a winning bet. Fast MYR payouts, genuine24/7 support, and a privacy commitment you can actually read and understand. Have questions about your data? We are here.
For players aged 21 and above only. Play responsibly.